Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 194

Feedback How To Roadmap Survey 194

SurveySensum

JANUARY 18, 2024

Especially when those survey forms feel like exam question papers rather than quick feedback forms. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. Are they gathering feedback or testing my vocabulary?

Survey 52

Survey Guidelines Feedback Communication 52

Waypoint Group

MARCH 20, 2019

Let’s start with the 2 key drivers of churn that we want to manage: CHALLENGE: Loss of an executive sponsor or champion opens opportunities for competitors in the account, or for the program that you support to be canceled entirely. In other words, just bringing people to fight a fire wasn’t enough. And so it goes with Customer Success.

Engagement 40

Engagement Customer Engagement Feedback How To 40